The best bit is that the lowdown comes from YOU. Round here, you are the influencer. You shape the board and make it great. We want you to get involved by writing posts and comments to inspire us, teach us, challenge us or simply make us laugh. The power is in your hands, literally.
Your required to notify them of vulnerable people they don’t have to call all customers and check- it’s only a phone call, and getting cut off required all kinds of formal notices why didn’t you respond to those? I think you will find that you cannot switch while your disconnected, you will have to resolve that first. Usually they will put in prepayment meters to recover the debt and if they have already disconnected you they will very likely only be willing to do this. Also remember the vulnerability commitment is optional and not legally enforceable.
We're with octopus with no issues other than being £1177 in credit and them wanting to up out bills by over £100 a month....had to manually change it to keep our bills the same as we're obviously managing fine with!
All I can say is don't go with So Energy. We were with them on a fixed before we moved. Decided to to use them at our new house they were meant to do our gas and electric. Only our electric was moved and 5 months later our gas still isn't with them and I've given up because the hours spent on the phone and our email complaints have been ignored. My gas is with octopus and they're customer service is amazing.
I’ve always been with British Gas and haven’t ever had any problems, I’ve been in my new house a month and it’s with octopus…it’s shocking! Price wise it’s fine but contacting them via email/the app has taken 1-2 weeks to get a response each time and they couldn’t even help so had to phone them. I’m not overly impressed so far but its 6 of 1 half a dozen of the other so going to give them a chance. In saying that I do like the app though, I like how it generates the bill after readings etc.