Unfortunately yes

they were terrible to deal with. To be fair the kitchen turned out well in the end however the whole experience was painful. They buggered up the design, had to go over all measurements multiple times. We arranged all trades through KK to streamline everything, this was painful, had to get the plumber they organised back twice as he disconnected the hot water pipe to main bathroom (didn’t properly check what the pipe was connected to before terminating it). Difficult to contact someone who actually knows what’s going on, constantly chasing them…the list goes on. Given the abundant choice of kitchen cabinet makers out there I would try another option. KC are not the cheapest and they offers the same products as anyone else. Good luck with your new kitchen build.