How long does it usually take the IHD’s to “catch up” and start displaying useage data?

Guest · Post by **Guest** » Mon Jul 17, 2023 11:39 am

We have recently been switched over to Octopus from Bulb. Having registered for a smart meter with Bulb around 3 years ago they never had any engineers in the area, but I managed to get this moved along with Octopus and our smart meters were installed last week.

Unfortunately we were on holiday and not here when the installation was done (our nephew was here, though). The switch was done last Tuesday and by Thursday I could see all the useage data in the app.

The IHD has no data, though. How long does it usually take the IHD’s to “catch up” and start displaying useage data? We had smart meters fitted in our old house, around 6 years ago, and as far as I recall, the IHD started displaying useage data pretty much straight away (that was with SSE.)

Margaret · Post by **Margaret** » Mon Jul 17, 2023 11:40 am

Try unplugging it, take it closer to the meter, and plugging it in again.

Julie · Post by **Julie** » Mon Jul 17, 2023 11:40 am

Our electric took a week or so to connect and then gas took months before it showed up the IHD.

Barbara · Post by **Barbara** » Mon Jul 17, 2023 11:42 am

Try moving the IHD closer to the meter and see if it syncs up.

Karen · Post by **Karen** » Mon Jul 17, 2023 11:42 am

I’ve just switched to Octopus and can take a couple of weeks to get readings.

Debbie · Post by **Debbie** » Mon Jul 17, 2023 11:42 am

Octopus say it can take up to 14 days.

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How long does it usually take the IHD’s to “catch up” and start displaying useage data?